Success Stories
Customer: Copper Mine Mantos Blancos
Country: Chile
Solution: ForeHB Homebase Station Automation and ForeFuel Automated Vehicle Identification (VIS)
Mantos Blancos Copper Mine, an open pit mine of copper sulphide and oxide ores, is located in the Antofagasta Region, 45 kilometers northwest of the capital of the region. Owned by the investment groups Audley Advisors Limited and Orion Mine Finance LLP, it produces approximately 50,000 tons of copper concentrate per year, with a concentrate grade that fluctuates between 29% and 35%, and an additional production of approximately 20,000 tons of high-quality cathodes.
As part of Orpak's ForeHB offering, the ForeHB Mining solution is designed to meet the operational and financial challenges of mining companies. The solution increases the service rates achieving higher levels of performance and efficiency in operations. It also allows advanced control of inventory and costs, and provides information on the mining company's fuel activities using VIS throughout its network of operations.
"Some years ago, our company came across the technical solutions offered by Orpak, which opened the possibility of solving a recurrent problem relating to the low level of fuel consumption control in our company. The expectations revolved around the implementation of a suitable system which would be durable, highly reliable and was already proved in other organizations. This would allow us to establish an advanced technological level of control, based on easily accessible reporting (also online), to make the operational control of our business and fuel consumption viable", stated Aline de Castro Passos, Chief Planning Maintenance.
"Indeed, the tools delivered by Orpak have met the expectations mentioned above. Currently, all critical fleets have installed control devices, the consumption is correctly assigned to the appropriate equipment and cost centers, and the system delivers the information required for a transparent and reliable consumption payment process that, ultimately, is the purpose of the chain of control."
"Considering that we have an excellent standard of control, we feel confident and are moving forward with the new control and reporting views, together with local Orpak personnel who have given us all the support during this new phase. Apart from improvements in development, we are also impressed with the integration of Orpak into our own ERP SAP, the improvement of the current reports and dashboards, and the solutions to detect and reduce fuel consumption", concluded Aline de Castro.
Orpak's ForeHB Solution for mining deployed at the pit consists of the Fuel Management System (FMS), SiteOmat Back Office (BOS) and Orpak Fleet Head Office (FHO) software, in addition to Vehicle Identification System (VIS) and specifically designed mobile fuel controllers to install on fuel tankers (OrTC), as well as durable database drivers that support hostile environments (OrIC).
Customer: Codelco
Country: Chile
Solution: ForeHB Homebase Station Automation and ForeFuel Automated Vehicle Identification (FuelOmat)
Codelco, the largest copper mining companies in Chile, operates several huge mining operations in North and South of the country. Orpak provides full ‘automation as a service’ solution managing the fuel distribution in dozens of fixed and mobile stations with 24/7 on site support to ensure 100% availability and the smooth operation of thousands, highly expensive, earthmovers and hauling trucks, including the 400 ton, world largest trucks.
“As the largest open pit copper mine in the world, fuel expenses are a major cost factor” stated Eric Maureira, Fuel Supply Engineer at Codelco Chuquicamata, “We were looking for ways to reduce costs significantly by replacing hard copy receipts with an automated payment solution to get more insight and have more control over our fuel expenses. We opted for Orpak, since it provides VIS and driver’s tags, which was exactly what we were looking for. Together with its ForeHB for the mining sector, we were able to streamline our refueling operations. Furthermore, we chose Orpak since it provides around the clock support (onsite/remotely), which is essential to keep our mining business running.”
“Fuel expenses are major cost factor for companies like Codelco” says Abel Lipszyc, GM of Orpak Latina, “a large mining company, uses tens of millions of liters per month, and a significant reduction is an important improvement. We deployed FuelOmat, the RFID vehicle identification in Codelco and many other mining operations to ensure fuel distribution goes without losses and misuse.
Customer: Shell
Country: Turkey
Solution: 1100 gas station automation and 500,000 RFID vehicle identification
Orpak was the first to develop automated RFID fueling solutions, and a major source of pride is the tremendous amount of public fleet vehicles using its automated RFID fueling solutions. Shell Turkey has installed these products in 500,000 vehicles since the year 2000. A senior commercial sales manager at Shell Turkey, said: "For us, Orpak’s automated RFID fueling solutions have been a huge success. In the petroleum sector it helped generate loyalty with our fleet customer and allowed us to bring value services to them. Their products are easy to install, highly reliable and the only way to ensure 100% loyalty of our fleet customers."
Customers: Major oil companies in India
Solution: Rapid and massive deployment of (ForeSite) Station Automation systems in over 1,000 retail outlets in less than six months
Orpak's proven track record in India spans across all major oil companies in the market: BPCL, HPCL and IOCL, with over 6,100 deployed stations (as of April 2015) and large on-going projects for more than 1,500 stations. In a short span of five years, Orpak has established itself as the largest automation provider for the Indian petroleum retailing market. Orpak has consistently demonstrated its ability to manage massive implementation programs involving thousands of stations in a short period, while customizing its solution to meet specific customer business needs for full integration with diverse forecourt equipment (pumps, TLG systems, price poles, EDCs, etc.) and Head Office systems. Orpak rolled out station automation systems at more than 1,000 IOCL stations in the first half of 2014 and at more than 1,100 BPCL stations and 200 HPCL stations from November 2014 to March 2015.
“We are very proud of our massive success in the fast growing & hugely competitive Indian market,” said Dharmesh Joshi, Managing Director of Orpak India. “Since we entered the Indian market in 2011 with a large IOCL project for 1,250 station automation systems, we have built our market leadership and customer satisfaction by combining the robust, affordable and flexible technology of Orpak with a strong operational organization across the Indian sub-continent. Our desire to listen to the customer, identify their needs and implement their requirements very quickly are the key factors for Orpak’s continued success with all three large oil companies of India.”
Customer: Rompetrol
Country: Romania, Georgia & Bulgaria
Solution: Forecourt to cloud, end-to-end solution in 1,000 stations, including Payment (ForePay); site and c-store management (ForeSite); automatic vehicle identification (ForeFuel); and, head office (ForeNet)
Rompetrol is a well-established regional oil company with over 1,000 retail stations in Romania and Eastern Europe. Rompetrol successfully implemented Orpak’s end-to-end solutions, covering all station, c-store and network management functionality, including: over 1,000 secure outdoor payment terminals, full forecourt and c-store management – FCC, POS & BOS in all stations, FuelOmat (ForeFuel) AVI in 600 stations and 30,000 vehicles, fleet card program and network management (ForeNet).
“Orpak has been our strategic partner since 2004, helping Rompetrol to modernize and build state-of-the-art stations with advance services, strong customer loyalty and brand image,” said Eric Kish who was Rompetrol’s VP Retail & Business Development championing the adoption of Orpak’s solutions. “Over the last decade, we’ve implemented Orpak solutions in our forecourts, c-stores and head office. We appreciate Orpak’s innovation and their adaptability to fit our business models.”
Customer: BP
Country: Turkey
Solution: 650 gas station automation and payment and 100,000 RFID vehicle identification
Orpak's end-to-end service station automation solutions are both flexible and efficient, meeting the demanding needs and requirements of service stations. BP Turkey has recently chosen Orpak as its automation, RFID and payment provider. A senior BP Turkey IT manager said: "BP has experienced a relatively trouble-free and seamless consolidation of the station and Head Office (HO) management systems into a single platform, and is now seeing a 30% savings on maintenance expenditures.”
Customer: Alon USA
Country: USA
Solution: RFID vehicle identification (ForeFuel)
Alon USA owns and operates 300 stations in Central/West Texas and New Mexico under the 7-Eleven and Alon brands. Alon was the first fuel retailer in the U.S. to introduce automated (RFID) vehicle identification, bringing clear value to its fleet customers. Launched in 2014 under the AVii (Automatic Vehicle Intelligent Identification) brand name, the program not only provides Alon’s fleet customers with tight control on their fleets, but also with quantifiable savings on fuel expenses and clear visibility into fueling activity and consumption. The project received significant market attention, with Alon Director of Marketing Technology Avsha Klachuk receiving the Convenience Store News Top Tech Executive award for his role in introducing and implementing the AVii technology in the U.S.
Customer: Delek
Country: Israel
Solution: ForeFuel (FuelOmat) fueling and ForePay (OrPT) outdoor payment terminals in the 24-station network of Delek Israel
Delek was one of the first in the world to implement automatic vehicle identification for fueling. Orpak’s ForeFuel (FuelOmat) technology enables Delek to provide superior service to its fleet customers, while gaining a loyal and dedicated customer base of over 100,000 vehicles fueling exclusively at Delek stations. Delek is also using Orpak’s OrPT outdoor payment terminals for self-service, attendant management and forecourt sales of dry stock products. With around 2,000 payment terminals deployed in its stations, Delek is able to provide fast, reliable and convenient forecourt payment. According to Nir Levy, Delek’s COO & CIO: “Orpak has been our strategic partner since the 1980s. We like their technological innovation and responsive, professional service, and believe that Orpak solutions can help Delek maintain its leadership position in the Israeli market,” he added.
Customer: Total
Country: Turkey
Solution: 450 gas station automation and 50,000 RFID vehicle identification
Total has fully automated all of its 450 gas stations in Turkey with end to end station automation and RFID fueling equipment. The project has started 13 years ago and today all Total stations have Orpak’s station controller, fiscal terminals, VIS and WSM
According to Total Turkey, "Orpak's reliable products and solutions significantly improve customer loyalty and effectively prevent fuel losses and leaks. With Orpak systems we significantly improved our ability to manage the fuel supply of our gas station network all over Turkey."
Customer: County of Henrico
Country: USA (Virginia)
Solution: ForeHB Homebase Station Automation and ForeFuel Automated Vehicle Identification (FuelOmat)
Located in Virginia, Henrico County has a large fleet of over 3,000 vehicles of various types and sizes, with annual fuel consumption of 10 million liters. Since 1998, the County has successfully relied on Orpak solutions for its vehicles and eight fueling sites, managing fuel distribution and controlling fleet fuel usage.
“Henrico County is one of the many governmental and commercial fleets that are successfully using our site automation and automated (RFID) vehicle identification solutions”, said Orpak USA General Manager Shlomo Slotwiner. “The Orpak ForeHB (homebase) fleet solution is a widely adopted industry leader, with over 3,300 fleet fueling sites and 150,000 vehicles in the U.S. alone (as of April 2015).”
Customer: OPET
Country:Turkey
Project: Maintenance and Service for 1,100 stations
Orpak was chosen as OPET's exclusive maintenance and service supplier for all of its 1,100 stations. A senior operations manager at OPET said: "We have been working with Orpak since 1999, and Orpak is committed to being available 24 hours a day/7 days a week/365 days a year in order to support our stations. With the backing of Orpak professional services, we are able to offer a very impressive uptime up of 99.5%."
Customer: Major airports in Western Europe
Solution: ForeHB homebase station automation and ForeFuel AVI for fueling
Orpak’s ForeHB homebase station management solution has been successfully implemented at Europe’s busiest airports, including key hub terminals such as London Heathrow, Charles de Gaulle and Orly in Paris and Copenhagen Airport. These airports are using Orpak technology for fixed and mobile station automation, and to manage their ground equipment from a centralized head-office. In addition, Orpak’s ForeFuel AVI fueling solution is being used to provide tight fuel usage control for more than 5,000 vehicles at Heathrow Airport alone; ForeHB is scalable up to 50,000 vehicles.
According to Phil Wright, former MD of the UK’s largest airport fuel supply and management company, Airport Energy: “For us, the Orpak solution is unique in the UK and a huge improvement over other alternatives. At Heathrow Airport alone, we have thousands of ground vehicles fueling in several terminals, and Orpak’s homebase station management solution provides excellent management of airport ground vehicles. Not only were we able to reduce our fuel expenses, but we also gained excellent control over our vehicles, including where, when and what they fuel. Moreover, our administrative work was significantly reduced - working with Orpak’s industry-leading ForeFuel AVI fueling technology, we have a totally secure refueling solution which is perfect for the airport environment.”
Customer: Enex
Country: Chile
Solution: End-to-end retail station automation
Enex is managing its 400 stations with Orpak solution, covering all aspects of activity: station and C-store management, forecourt payment, head office network management and complete fleet & loyalty card management. In 2013, Enex began converting its station and implementing Orpak technology to gain superior control and generate added value to its customers. “Orpak is the ideal partner for us as they are able to provide a full end-to end solution, with the attention to detail and the customization we required to make the project a success,” said Enex Business Planning Manager Sebastian Jukic,. “Enex is strengthening its position in the Chilean market and with Orpak’s “forecourt-to-cloud” proposition, we are achieving that.”
Customer: Sivadon Distribution
Country: Thailand
Solution: ForeFuel Automated Vehicle Identification (FuelOmat)
Sivadon Distribution Co., Ltd. (SDCL) is a single-source 3rd party logistic solution provider offering complete logistics services to both local and international suppliers, trading companies and distributors. With 100 trailer trucks for land-based cargo distribution throughout Thailand, SDCL operates six distribution centers and one sub-distribution center strategically located in key provinces providing a comprehensive network servicing major business hubs nationwide.
In 2013, the Company was suffering from a rash of fleet card fraud, as it was discovered that their truck drivers were colluding with gas station attendants - the station cashiers would overcharge the drivers, who would then split the money being overcharged. This stolen money inflated the fuel opex of Sivadon, adversely affecting the Company’s bottom line.
According to Sivadon Managing Director, Mr. Tananun Chatiyanonda: “We witnessed a very fast return on investment with Orpak’s ForeFuel solution. Not only have we been able to entirely eliminate fleet card fraud, but with the system it is much easier for us to track and control all of our fleet refueling activities.”