Maintenance & Support
The Orpak Customer Care team offers personalized support at three different service levels, ranging from basic services and ad hoc response to a comprehensive SLA that includes 24/7 support and real-time response.
Orpak maintains an around-the-clock customer call center and an on-line ticketing system used to receive and process Service Requests. Our qualified service staff includes technical specialists and product engineers who provide high-level remote and on-site support.
The latest service methodologies and a wealth of accumulated professional knowledge enable Orpak to shorten response times, meet service goals and exceed the expectations of our customers.